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Contact AMBR: support, media, investors and complaints

Contact AMBR through the channel that matches your question: the Ambre waitlist for access, the MIA product site for marketing teams, media relations on +65 6022 0228, the investor relations site for shareholders, and the complaints route of the licensed entity that served you; the official domains are listed below so you can check any message that claims to come from AMBR.

Channels and addresses last checked on .

Choose a channel

Four channels are published. AMBR has not published a support email address, opening hours or response times, so none is promised here.

  • Ambre access and questions

    response time not published

    Ambre is available by invitation, and requests go through the waitlist. Verified clients of Amber Premium receive first access. The product page covers Ambre access.

    Ambre waitlisth5.ambre.ai/waitlist

  • MIA for marketing teams

    response time not published

    MIA has its own product site, which names three modules: MIA Insight, MIA Cowork and MIA IQ. Sales and product questions start there. See also MIA for marketing teams.

    MIA product sitemia.ambr.io

  • Media relations

    hours not published

    Journalists can call the number printed in AMBR press releases. The releases also carry an email address, which the live site hides from automated readers, so it is not repeated here.

    +65 6022 0228media enquiries only

  • Investor relations

    Nasdaq: AMBR

    Shareholders and analysts use the investor relations site of Amber International Holding Limited, the listed parent.

    Investor relations siteir.ambr.io

AMBR has not published a customer support phone number. If a caller says they are AMBR support, check the official domains below before you act.

Licensed entities and addresses

Regulated services come from two group entities. Write to the entity that served you, at the address on the regulator's record. The licences page has the licensed entities and register links.

  • Amber Premium FZE (Dubai)

    Floor no. 05, Premises - EOP 05.03 CVT
    Convention Tower, Dubai World Trade Centre
    Dubai, United Arab Emirates

    Licensed by VARA under VASP Licence VL/26/03/003. The address is the one on the VARA public register entry.

  • Sparrow Tech Private Limited (Singapore)

    1 Wallich Street #30-02 Guoco Tower
    Singapore 078881

    Trades as Amber Premium Singapore. Telephone +65 6022 0227, as shown on the MAS directory entry.

  • Amber International Holding Limited

    registered address not published

    The listed parent. Its registered address is not on the company site.

Complaints

A complaint goes to the entity that served you. The time limit for each step has not been published, so each is marked as open.

What to send and how to escalate are in the complaints procedure by entity.

  1. Send your complaint

    Give your name, your account or reference, what happened and the outcome you want.

    acknowledgement: to be confirmed

  2. The entity investigates

    It reviews its records and may ask you for more information.

    final response: to be confirmed

  3. Escalate if you are not satisfied

    VARA supervises Amber Premium FZE and MAS supervises Sparrow Tech Private Limited. The external route for each has to be confirmed.

Report fraud or a security problem

If a message, a website or a caller uses the AMBR name, check it against this list before you reply. AMBR has not published an address for security reports. Until it does, use the channels above and see the page on security and incident log.

Official domains

www.ambr.io
Company site. The VARA and MAS records list www.ambr.io/uae and www.ambr.io/SGP as the websites of the two licensed entities.
mia.ambr.io
MIA product site
ir.ambr.io
Investor relations
h5.ambre.ai
Ambre waitlist

No third party is authorised to provide support on AMBR's behalf unless it is listed here.

What AMBR will not ask for

AMBR has not published a list of what its staff never ask for. Until it does, apply the rule that holds for any financial service:

  • Do not share a password, a one-time code or a wallet recovery phrase with anyone who contacts you.
  • Do not give remote access to your device or move funds because of an unexpected call, message or email.
  • Before you sign in, check that the address is one of the official domains.

Before you write

Your question may already be answered. The frequently asked questions cover Ambre, MIA and the licences. There is a page about the company, a set of guides to how AMBR agents work and a privacy policy for questions about your data. The AMBR home page shows what each agent does today.

Need to make a complaint?

The complaints procedure sets out what to send, which entity handles it and where to escalate.

See the complaints procedure